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class="column"> <div id="lz79jo8py71" class="bigtitle" style="font-weight:bold; font-size:24px; padding:20px; text-align:center;"> <p>斗金彩票app 商业银行网银业务用户满意度影响因素分析——基于福建海峡银行的调查数据</p> </div> <div id="lz79jo8py71" class="smalltitle" > <div id="lz79jo8py71" class="inner_right_two_n"> <div id="lz79jo8py71" class="inter_top_t" style="text-align:center;padding:5px; text-align:center; color:#666;"> <p> 来源?发布时间?019/9/16 12:37:54 浏览人数?<script type="text/javascript" src="/xbbjb/Process/iPCount.aspx?autocode=210&show=True&type=1&info=news"></script> ?/p> </div> <div id="lz79jo8py71" class="newsshow" style="font-size: 10pt; line-height: 18pt; margin-top:15px;"> <div id="lz79jo8py71" style="border-top: medium none; border-right: medium none; border-bottom: #cccccc 1pt solid; padding-bottom: 0cm; padding-top: 0cm; padding-left: 0cm; border-left: medium none; padding-right: 0cm; mso-element: para-border-div; mso-border-bottom-alt: solid #CCCCCC .75pt"> <p class="MsoNormal" style="border-top: medium none; border-right: medium none; border-bottom: medium none; padding-bottom: 0cm; text-align: left; padding-top: 0cm; padding-left: 0cm; margin: 0cm 0cm 0pt; border-left: medium none; line-height: 22.5pt; padding-right: 0cm; mso-border-bottom-alt: solid #CCCCCC .75pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-pagination: widow-orphan; mso-outline-level: 4; mso-padding-alt: 0cm 0cm 0cm 0cm" align="left"><strong><span style="font-size: 12pt; font-family: 宋体; color: #003150; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt">商业银行网银业务用户满意度影响因素分?/span></strong><strong><span lang="EN-US" style="font-size: 12pt; font-family: "ˎ̥","serif"; color: #003150; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体">——</span></strong><strong><span style="font-size: 12pt; font-family: 宋体; color: #003150; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt">基于福建海峡银行的调查数?/span></strong><strong><span lang="EN-US" style="font-size: 12pt; font-family: "ˎ̥","serif"; color: #003150; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体"><br /> An Analysis of Factors Influencing Customer Satisfaction in Online Banking Business of Commercial Banks——Based on the Survey Data of Haixia Bank of Fujian <o:p></o:p></span></strong></p> </div> <p class="MsoNormal" style="text-align: left; margin: 15pt 0cm; line-height: 21pt; mso-pagination: widow-orphan; mso-outline-level: 5" align="left"><font size="3"><strong><span style="font-family: 宋体; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-bidi-font-size: 10.5pt">黄振?/span></strong><strong><span lang="EN-US" style="font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体; mso-bidi-font-size: 10.5pt">;</span></strong><strong><span style="font-family: 宋体; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-bidi-font-size: 10.5pt">林小?/span></strong><strong><span lang="EN-US" style="font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体; mso-bidi-font-size: 10.5pt">; <o:p></o:p></span></strong></font></p> <ul type="disc"> <li class="MsoNormal" style="text-align: left; margin: 0cm 0cm 0pt; line-height: 21pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-pagination: widow-orphan; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt"><span lang="EN-US" style="font-size: 9pt; font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体">1:</span><span style="font-size: 9pt; font-family: 宋体; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt">福建江夏学院经济贸易学院</span><span lang="EN-US" style="font-size: 9pt; font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体"><o:p></o:p></span></li> <li class="MsoNormal" style="text-align: left; margin: 0cm 0cm 0pt; line-height: 21pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-pagination: widow-orphan; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt"><span lang="EN-US" style="font-size: 9pt; font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体">2:</span><span style="font-size: 9pt; font-family: 宋体; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt">福建宁穗安物流有限公?/span><span style="font-size: 9pt; font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体"> <span lang="EN-US"><o:p></o:p></span></span></li> <li class="MsoNormal" style="text-align: left; margin: 0cm 0cm 0pt; display: none; line-height: 21pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-pagination: widow-orphan; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt"><span lang="EN-US" style="font-size: 9pt; font-family: "ˎ̥","serif"; display: none; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体; mso-hide: all"><o:p> </o:p></span></li> <li class="MsoNormal" style="text-align: left; margin: 0cm 0cm 0pt; display: none; line-height: 21pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-pagination: widow-orphan; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt"><span lang="EN-US" style="font-size: 9pt; font-family: "ˎ̥","serif"; display: none; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体; mso-hide: all"><o:p> </o:p></span></li> <li class="MsoNormal" style="text-align: left; margin: 0cm 0cm 0pt; line-height: 21pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-pagination: widow-orphan; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt"><span lang="EN-US" style="font-size: 9pt; font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体"><o:p> </o:p></span></li> </ul> <p class="MsoNormal" style="text-align: left; margin: 0cm 0cm 0pt; line-height: 21pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-pagination: widow-orphan" align="left"><font size="3"><strong><span style="font-family: 宋体; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-bidi-font-size: 10.5pt">摘要</span></strong><strong><span lang="EN-US" style="font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体; mso-bidi-font-size: 10.5pt">(Abstract)</span></strong><strong><span style="font-family: 宋体; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-bidi-font-size: 10.5pt">?/span></strong><strong><span style="font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体; mso-bidi-font-size: 10.5pt"> </span></strong><span lang="EN-US" style="font-size: 9pt; font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体"><o:p></o:p></span></font></p> <p class="MsoNormal" style="text-align: left; margin: 0cm 0cm 0pt; line-height: 21pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-pagination: widow-orphan" align="left"><span style="font-size: 9pt; font-family: 宋体; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt">网上银行打破了交易的时空局?/span><span lang="EN-US" style="font-size: 9pt; font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体">,</span><span style="font-size: 9pt; font-family: 宋体; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt">成为商业银行的业务增长点和竞争点。商业银行要在激烈的竞争环境下生存发?/span><span lang="EN-US" style="font-size: 9pt; font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体">,</span><span style="font-size: 9pt; font-family: 宋体; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt">需努力提升其网银业务用户满意度。对福建海峡银行用户进行网银业务的满意度调查</span><span lang="EN-US" style="font-size: 9pt; font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体">,</span><span style="font-size: 9pt; font-family: 宋体; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt">通过计量分析</span><span lang="EN-US" style="font-size: 9pt; font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体">,</span><span style="font-size: 9pt; font-family: 宋体; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt">发现视觉性、功能性、效益性、安全性及响应性等因素是用户满意度的主要影响因子。加强网银用户的风险防范意识、制定一套权威的网银安全标准、提高网银业务服务质量等是提升商业银行网银用户满意度的关键举措?/span><span lang="EN-US" style="font-size: 9pt; font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体"><o:p></o:p></span></p> <p class="MsoNormal" style="text-align: left; margin: 0cm 0cm 0pt; line-height: 21pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-pagination: widow-orphan" align="left"><font size="3"><strong><span style="font-family: 宋体; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-bidi-font-size: 10.5pt">关键?/span></strong><strong><span lang="EN-US" style="font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体; mso-bidi-font-size: 10.5pt">(KeyWords)</span></strong><strong><span style="font-family: 宋体; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-bidi-font-size: 10.5pt">?/span></strong></font><span style="font-size: 9pt; font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体"> </span><span style="font-size: 9pt; font-family: 宋体; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt">网银业务</span><span lang="EN-US" style="font-size: 9pt; font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体">;</span><span style="font-size: 9pt; font-family: 宋体; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt">用户满意?/span><span lang="EN-US" style="font-size: 9pt; font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体">;</span><span style="font-size: 9pt; font-family: 宋体; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt">商业银行</span><span style="font-size: 9pt; font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体"> <span lang="EN-US"><o:p></o:p></span></span></p> <p class="MsoNormal" style="text-align: left; margin: 0cm 0cm 0pt; line-height: 21pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-pagination: widow-orphan" align="left"><font size="3"><strong><span lang="EN-US" style="font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体; mso-bidi-font-size: 10.5pt">Abstract: </span></strong><span lang="EN-US" style="font-size: 9pt; font-family: "ˎ̥","serif"; display: none; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体; mso-hide: all"><o:p></o:p></span></font></p> <p class="MsoNormal" style="text-align: left; margin: 0cm 0cm 0pt; line-height: 21pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-pagination: widow-orphan" align="left"><font size="3"><strong><span lang="EN-US" style="font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体; mso-bidi-font-size: 10.5pt">Keywords: </span></strong><span lang="EN-US" style="font-size: 9pt; font-family: "ˎ̥","serif"; display: none; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体; mso-hide: all"><o:p></o:p></span></font></p> <p class="MsoNormal" style="text-align: left; margin: 0cm 0cm 0pt; line-height: 21pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-pagination: widow-orphan" align="left"><font size="3"><strong><span style="font-family: 宋体; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-bidi-font-size: 10.5pt">基金项目</span></strong><strong><span lang="EN-US" style="font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体; mso-bidi-font-size: 10.5pt">(Foundation):</span></strong></font><span lang="EN-US" style="font-size: 9pt; font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体"> </span><span style="font-size: 9pt; font-family: 宋体; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt">福建省社科规划基金项?/span><span lang="EN-US" style="font-size: 9pt; font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体">“</span><span style="font-size: 9pt; font-family: 宋体; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt">乡村振兴战略下福建省农地金融政策差序信任效应研究</span><span lang="EN-US" style="font-size: 9pt; font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体">”(fj2018B071)<o:p></o:p></span></p> <p class="MsoNormal" style="text-align: left; margin: 0cm 0cm 0pt; line-height: 21pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-pagination: widow-orphan" align="left"><font size="3"><strong><span style="font-family: 宋体; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-bidi-font-size: 10.5pt">作?/span></strong><strong><span lang="EN-US" style="font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体; mso-bidi-font-size: 10.5pt">(Author):</span></strong></font><span lang="EN-US" style="font-size: 9pt; font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体"> </span><span style="font-size: 9pt; font-family: 宋体; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt">黄振?/span><span lang="EN-US" style="font-size: 9pt; font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体">;</span><span style="font-size: 9pt; font-family: 宋体; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt">林小?/span><span lang="EN-US" style="font-size: 9pt; font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体">; <o:p></o:p></span></p> <p class="MsoNormal" style="text-align: left; margin: 0cm 0cm 0pt; line-height: 21pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-pagination: widow-orphan" align="left"><strong><span lang="EN-US" style="font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体; mso-bidi-font-size: 10.5pt"><font size="3">Email:</font></span></strong><span lang="EN-US" style="font-size: 9pt; font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体"> <o:p></o:p></span></p> <p class="MsoNormal" style="text-align: left; margin: 15pt 0cm; line-height: 21pt; mso-pagination: widow-orphan; mso-outline-level: 5" align="left"><font size="3"><strong><span style="font-family: 宋体; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-bidi-font-size: 10.5pt">参考文?/span></strong><strong><span lang="EN-US" style="font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体; mso-bidi-font-size: 10.5pt">(References)</span></strong><strong><span style="font-family: 宋体; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-bidi-font-size: 10.5pt">?/span></strong><strong><span lang="EN-US" style="font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体; mso-bidi-font-size: 10.5pt"><o:p></o:p></span></strong></font></p> <p class="MsoNormal" style="text-align: left; margin: 0cm 30pt 0pt; line-height: 16.5pt; text-indent: -18pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-pagination: widow-orphan; mso-list: l1 level1 lfo2; tab-stops: list 36.0pt" align="left"><span lang="EN-US" style="font-size: 10pt; font-family: Symbol; mso-bidi-font-family: Symbol; mso-font-kerning: 0pt; mso-fareast-font-family: Symbol; mso-bidi-font-size: 9.0pt"><span style="mso-list: Ignore">·<span style="font: 7pt "Times New Roman"">         </span></span></span><span lang="EN-US" style="font-size: 9pt; font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体">[1]</span><span style="font-size: 9pt; font-family: 宋体; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt">王凯?/span><span lang="EN-US" style="font-size: 9pt; font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体">.</span><span style="font-size: 9pt; font-family: 宋体; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt">我国民营互联网银行的特点与优势浅?/span><span lang="EN-US" style="font-size: 9pt; font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体">[J].</span><span style="font-size: 9pt; font-family: 宋体; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt">电子商务</span><span lang="EN-US" style="font-size: 9pt; font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体">,2015(12):35-36.<o:p></o:p></span></p> <p class="MsoNormal" style="text-align: left; margin: 0cm 30pt 0pt; line-height: 16.5pt; text-indent: -18pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-pagination: widow-orphan; mso-list: l1 level1 lfo2; tab-stops: list 36.0pt" align="left"><span lang="EN-US" style="font-size: 10pt; font-family: Symbol; mso-bidi-font-family: Symbol; mso-font-kerning: 0pt; mso-fareast-font-family: Symbol; mso-bidi-font-size: 9.0pt"><span style="mso-list: Ignore">·<span style="font: 7pt "Times New Roman"">         </span></span></span><span lang="EN-US" style="font-size: 9pt; font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体">[2]DIMITRIADIS G.Assessing service quality on the web:evidence from business-to-consumer portals[J].Journal of Services Marketing,2003,17(5):529-548.<o:p></o:p></span></p> <p class="MsoNormal" style="text-align: left; margin: 0cm 30pt 0pt; line-height: 16.5pt; text-indent: -18pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-pagination: widow-orphan; mso-list: l1 level1 lfo2; tab-stops: list 36.0pt" align="left"><span lang="EN-US" style="font-size: 10pt; font-family: Symbol; mso-bidi-font-family: Symbol; mso-font-kerning: 0pt; mso-fareast-font-family: Symbol; mso-bidi-font-size: 9.0pt"><span style="mso-list: Ignore">·<span style="font: 7pt "Times New Roman"">         </span></span></span><span lang="EN-US" style="font-size: 9pt; font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体">[3]HANS H.B,MAIK H,TOMAS F.Measuring the quality of E-banking portals[J].International Journal of Banking Marketing.2005,23(2):75-153.<o:p></o:p></span></p> <p class="MsoNormal" style="text-align: left; margin: 0cm 30pt 0pt; line-height: 16.5pt; text-indent: -18pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-pagination: widow-orphan; mso-list: l1 level1 lfo2; tab-stops: list 36.0pt" align="left"><span lang="EN-US" style="font-size: 10pt; font-family: Symbol; mso-bidi-font-family: Symbol; mso-font-kerning: 0pt; mso-fareast-font-family: Symbol; mso-bidi-font-size: 9.0pt"><span style="mso-list: Ignore">·<span style="font: 7pt "Times New Roman"">         </span></span></span><span lang="EN-US" style="font-size: 9pt; font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体">[4]LEE M.Factors influencing the adoption of internet banking:an integration of TAM and TPB with perceived risk and perceived benefit[J].Electronic Commerce Research and Applications,2009,8(3):130-141.<o:p></o:p></span></p> <p class="MsoNormal" style="text-align: left; margin: 0cm 30pt 0pt; line-height: 16.5pt; text-indent: -18pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-pagination: widow-orphan; mso-list: l1 level1 lfo2; tab-stops: list 36.0pt" align="left"><span lang="EN-US" style="font-size: 10pt; font-family: Symbol; mso-bidi-font-family: Symbol; mso-font-kerning: 0pt; mso-fareast-font-family: Symbol; mso-bidi-font-size: 9.0pt"><span style="mso-list: Ignore">·<span style="font: 7pt "Times New Roman"">         </span></span></span><span lang="EN-US" style="font-size: 9pt; font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体">[5]SUKIN M.An empirical study of factors affecting the Internet banking adoption among Malaysian consumers[J].Journal of Internet Banking and Commerce,2010,15(2):1-11.<o:p></o:p></span></p> <p class="MsoNormal" style="text-align: left; margin: 0cm 30pt 0pt; line-height: 16.5pt; text-indent: -18pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-pagination: widow-orphan; mso-list: l1 level1 lfo2; tab-stops: list 36.0pt" align="left"><span lang="EN-US" style="font-size: 10pt; font-family: Symbol; mso-bidi-font-family: Symbol; mso-font-kerning: 0pt; mso-fareast-font-family: Symbol; mso-bidi-font-size: 9.0pt"><span style="mso-list: Ignore">·<span style="font: 7pt "Times New Roman"">         </span></span></span><span lang="EN-US" style="font-size: 9pt; font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体">[6]CLEMESM D,GAN C,DU J.The factors impacting on customer’s decisions to adopt Internet banking[J].Banks and Bank Systems,2012,7(3):33-50.<o:p></o:p></span></p> <p class="MsoNormal" style="text-align: left; margin: 0cm 30pt 0pt; line-height: 16.5pt; text-indent: -18pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-pagination: widow-orphan; mso-list: l1 level1 lfo2; tab-stops: list 36.0pt" align="left"><span lang="EN-US" style="font-size: 10pt; font-family: Symbol; mso-bidi-font-family: Symbol; mso-font-kerning: 0pt; mso-fareast-font-family: Symbol; mso-bidi-font-size: 9.0pt"><span style="mso-list: Ignore">·<span style="font: 7pt "Times New Roman"">         </span></span></span><span lang="EN-US" style="font-size: 9pt; font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体">[7]</span><span style="font-size: 9pt; font-family: 宋体; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt">吴晓?/span><span lang="EN-US" style="font-size: 9pt; font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体">,</span><span style="font-size: 9pt; font-family: 宋体; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt">焦勇?/span><span lang="EN-US" style="font-size: 9pt; font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体">.</span><span style="font-size: 9pt; font-family: 宋体; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt">顾客采用网络银行的影响因素研?/span><span lang="EN-US" style="font-size: 9pt; font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体">[J].</span><span style="font-size: 9pt; font-family: 宋体; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt">南开管理评论</span><span lang="EN-US" style="font-size: 9pt; font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体">,2008,11(6):18-27.<o:p></o:p></span></p> <p class="MsoNormal" style="text-align: left; margin: 0cm 30pt 0pt; line-height: 16.5pt; text-indent: -18pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-pagination: widow-orphan; mso-list: l1 level1 lfo2; tab-stops: list 36.0pt" align="left"><span lang="EN-US" style="font-size: 10pt; font-family: Symbol; mso-bidi-font-family: Symbol; mso-font-kerning: 0pt; mso-fareast-font-family: Symbol; mso-bidi-font-size: 9.0pt"><span style="mso-list: Ignore">·<span style="font: 7pt "Times New Roman"">         </span></span></span><span lang="EN-US" style="font-size: 9pt; font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体">[8]</span><span style="font-size: 9pt; font-family: 宋体; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt">王小?/span><span lang="EN-US" style="font-size: 9pt; font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体">.</span><span style="font-size: 9pt; font-family: 宋体; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt">隐私协议、隐私印章对网络银行顾客信任及使用意向影响研?/span><span lang="EN-US" style="font-size: 9pt; font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体">[J].</span><span style="font-size: 9pt; font-family: 宋体; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt">预测</span><span lang="EN-US" style="font-size: 9pt; font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体">,2012,31(1):14-19.<o:p></o:p></span></p> <p class="MsoNormal" style="text-align: left; margin: 0cm 30pt 0pt; line-height: 16.5pt; text-indent: -18pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-pagination: widow-orphan; mso-list: l1 level1 lfo2; tab-stops: list 36.0pt" align="left"><span lang="EN-US" style="font-size: 10pt; font-family: Symbol; mso-bidi-font-family: Symbol; mso-font-kerning: 0pt; mso-fareast-font-family: Symbol; mso-bidi-font-size: 9.0pt"><span style="mso-list: Ignore">·<span style="font: 7pt "Times New Roman"">         </span></span></span><span lang="EN-US" style="font-size: 9pt; font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体">[9]</span><span style="font-size: 9pt; font-family: 宋体; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt">贺绍?/span><span lang="EN-US" style="font-size: 9pt; font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体">.</span><span style="font-size: 9pt; font-family: 宋体; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt">中国互联网银行模式、现行政策、法律环境、面临的法律问题及发展趋?/span><span lang="EN-US" style="font-size: 9pt; font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体">[J].</span><span style="font-size: 9pt; font-family: 宋体; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt">中国市场</span><span lang="EN-US" style="font-size: 9pt; font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体">,2016(13):56-60.<o:p></o:p></span></p> <p class="MsoNormal" style="text-align: left; margin: 0cm 30pt 0pt; line-height: 16.5pt; text-indent: -18pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-pagination: widow-orphan; mso-list: l1 level1 lfo2; tab-stops: list 36.0pt" align="left"><span lang="EN-US" style="font-size: 10pt; font-family: Symbol; mso-bidi-font-family: Symbol; mso-font-kerning: 0pt; mso-fareast-font-family: Symbol; mso-bidi-font-size: 9.0pt"><span style="mso-list: Ignore">·<span style="font: 7pt "Times New Roman"">         </span></span></span><span lang="EN-US" style="font-size: 9pt; font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体">[10]</span><span style="font-size: 9pt; font-family: 宋体; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt">牟胜?/span><span lang="EN-US" style="font-size: 9pt; font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体">,</span><span style="font-size: 9pt; font-family: 宋体; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt">田益?/span><span lang="EN-US" style="font-size: 9pt; font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体">.</span><span style="font-size: 9pt; font-family: 宋体; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt">商业银行网络银行业务发展影响因素的实证研?/span><span lang="EN-US" style="font-size: 9pt; font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体">[J].</span><span style="font-size: 9pt; font-family: 宋体; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt">技术经?/span><span lang="EN-US" style="font-size: 9pt; font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体">,2017,33(3):97-102.<o:p></o:p></span></p> <p class="MsoNormal" style="text-align: left; margin: 0cm 30pt 0pt; line-height: 16.5pt; text-indent: -18pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-pagination: widow-orphan; mso-list: l1 level1 lfo2; tab-stops: list 36.0pt" align="left"><span lang="EN-US" style="font-size: 10pt; font-family: Symbol; mso-bidi-font-family: Symbol; mso-font-kerning: 0pt; mso-fareast-font-family: Symbol; mso-bidi-font-size: 9.0pt"><span style="mso-list: Ignore">·<span style="font: 7pt "Times New Roman"">         </span></span></span><span lang="EN-US" style="font-size: 9pt; font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体">[11]</span><span style="font-size: 9pt; font-family: 宋体; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt">崔丽</span><span lang="EN-US" style="font-size: 9pt; font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体">,</span><span style="font-size: 9pt; font-family: 宋体; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt">陈爽</span><span lang="EN-US" style="font-size: 9pt; font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体">.</span><span style="font-size: 9pt; font-family: 宋体; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt">我国商业银行服务质量评价与改进对策研?/span><span lang="EN-US" style="font-size: 9pt; font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体">——</span><span style="font-size: 9pt; font-family: 宋体; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt">基于改进?/span><span lang="EN-US" style="font-size: 9pt; font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体">SERVQUAL</span><span style="font-size: 9pt; font-family: 宋体; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt">模型</span><span lang="EN-US" style="font-size: 9pt; font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体">[J].</span><span style="font-size: 9pt; font-family: 宋体; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt">开发研?/span><span lang="EN-US" style="font-size: 9pt; font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体">,2010(4):92-95.<o:p></o:p></span></p> <p class="MsoNormal" style="text-align: left; margin: 0cm 30pt 0pt; line-height: 16.5pt; text-indent: -18pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-pagination: widow-orphan; mso-list: l1 level1 lfo2; tab-stops: list 36.0pt" align="left"><span lang="EN-US" style="font-size: 10pt; font-family: Symbol; mso-bidi-font-family: Symbol; mso-font-kerning: 0pt; mso-fareast-font-family: Symbol; mso-bidi-font-size: 9.0pt"><span style="mso-list: Ignore">·<span style="font: 7pt "Times New Roman"">         </span></span></span><span lang="EN-US" style="font-size: 9pt; font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体">[12]</span><span style="font-size: 9pt; font-family: 宋体; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt">孙晓?/span><span lang="EN-US" style="font-size: 9pt; font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体">.</span><span style="font-size: 9pt; font-family: 宋体; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt">相关系数与偏相关系数在经济变量相关分析中的应?/span><span lang="EN-US" style="font-size: 9pt; font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体">[J].</span><span style="font-size: 9pt; font-family: 宋体; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt">市场研究</span><span lang="EN-US" style="font-size: 9pt; font-family: "ˎ̥","serif"; mso-bidi-font-family: 宋体; mso-font-kerning: 0pt; mso-fareast-font-family: 宋体">,1998(10):20-21.<o:p></o:p></span></p> <p class="MsoNormal" style="margin: 0cm 0cm 0pt"><span lang="EN-US"><o:p><font size="3" face="Calibri"> 文章下载?a href="/xbbjb/files/fck/商业银行网银业务用户满意度影响因_省略_分析_基于福建海峡银行的调查数据_黄振?pdf">商业银行网银业务用户满意度影响因_省略_分析_基于福建海峡银行的调查数据_黄振?pdf</a></font></o:p></span></p><br> <table style="border: 0px;"> <tr> <td style="text-align:right"> 上一篇: </td> <td style="text-align:left"> <span id="uspan"></span> </td> </tr> <tr> <td 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